Clara Shih

CEO at Salesforce AI

Clara Shih, the CEO of Salesforce AI and the founder of Hearsay Systems stands as a prominent figure in the tech world, donning various hats as an entrepreneur, investor, author, and dedicated family member, notably serving as a kindergarten room mom.

Leading the artificial intelligence initiatives at Salesforce, Clara orchestrates comprehensive efforts encompassing AI copilot agent platforms, model development, go-to-market strategies, and ecosystem partnerships. Her focus is centered on integrating Einstein AI into Salesforce products, ensuring they seamlessly incorporate trusted data and workflows for enhanced user experiences.

During her tenure at Hearsay Systems, Clara steered the company's inception and growth, showcasing her prowess in building an enterprise from scratch. Her shift from CEO to a board role in 2020 underscores her commitment to family amidst the challenges posed by the pandemic.

Clara's vision for responsible AI involves prioritizing ethical and secure solutions at Salesforce, leveraging the company's substantial expertise in data security. She strategically aligns AI solutions to deliver tangible business value, addressing operational bottlenecks, enhancing efficiency, and elevating quality across diverse business functions.

Beyond immediate business impact, Clara's focus extends to fostering long-term transformations, piloting innovative AI applications that empower employees and drive substantial shifts in customer service, sales, and enterprise search paradigms. Her commitment to innovation and ethical AI solidifies her role as a pioneering leader shaping the future of AI at Salesforce.