Shanthi Iyer

CIO at Docusign

Shanthi Iyer is a seasoned global technology leader, currently serving as the Chief Information Officer, Chief Digital Officer, and Operations Leader at DocuSign. With over two decades of experience in steering technology transformations for Fortune 100 companies like Cisco, she specializes in integrating complex concepts across business, operations, and IT realms.

Her expertise lies in driving technology changes that support business evolution and migrating critical applications to the cloud with enhanced security and resilience. Shanthi is adept at developing and executing enterprise data and analytics strategies, leading high-performing global teams, and defining visions for successful execution.

Shanthi's leadership in transformative IT initiatives resulted in significant improvements, such as a lean supply chain that increased on-time shipping by 10% and annual savings of $100M. She transformed a $12B services business, establishing a recurring revenue model and implementing self-service technology platforms for advanced analytics and machine learning. Her initiatives, including the Service Opportunity manager and a new quote-to-order process, significantly boosted support renewal rates and revenue growth, exemplifying her commitment to innovation and driving business success.